Standard Swedish standard · SS-EN 13850:2012

Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail

Status: Withdrawn

· Replaced by: SS-EN 13850:2020
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Standard Swedish standard · SS-EN 13850:2012

Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
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Scope
This European Standard specifies methods for measuring the end-to-end transit time of domestic and cross-border Single Piece Priority Mail (SPPM), collected, processed and delivered by postal service operators. It considers methods using representative end-to-end samples for all types of single piece priority mail services for addressed mail with defined transit-time service levels offered to the customer. This standard is applicable to the measurement of End-to-End priority mail services.
The standardised QoS-measurement method provides a uniform way for measuring the end-to-end transit time of postal items. Using a standardised measurement method will assure that the measurement will be done in an objective and equal way for all operators in accordance with the requirements of the Directive 97/67/EC and its amendments.
It is not the purpose of this standard to measure the postal operators’ overall performance in a way that provides direct comparison of postal service providers.
This European Standard relates to the measurement of the SPPM services given to household and business customers that post mail at street letterboxes, over the counter at post offices or have pick-ups at their offices. To cover flows with smaller mail volumes this European Standard includes flexibility areas for adapted implementation. For technical reasons this European Standard may not be suitable for the measurement of very small volumes of mail.
The end-to-end service measured may be provided by one operator or by a group of operators working either together in the same distribution chain or parallel in different distribution chains. This European Standard is not applicable for the measurement of end-to-end transit times in fields of study with more than one induction operator (Multi-Operator Environments), which require different methodologies. The method for end-to-end measurement specified in this European Standard is also not designed to provide results for the measurement of pa...

Subjects

Postal services (03.240)


Buy this standard

Standard Swedish standard · SS-EN 13850:2012

Postal Services - Quality of Services - Measurement of the transit time of end-to-end services for single piece priority mail and first class mail
Subscribe on standards - Read more Dölj
Price: 1 847 SEK
standard ikon pdf

PDF

Price: 1 847 SEK
standard ikon

Paper

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standard ikon pdf + standard ikon

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Product information

Language: English

Written by: Svenska institutet för standarder

International title:

Article no: STD-88532

Edition: 2

Approved: 12/22/2012

No of pages: 128

Replaces: SS-EN 13850+A1:2007

Replaced by: SS-EN 13850:2020